Straight answers

The questions you're actually asking

Ownership, cancellation, price, capacity. The awkward ones first.

Ownership & lock-in

Am I just renting my website?

Your content and your domain are always yours — your text, images, brand and web address leave with you whenever you decide to go, and we help you move them. The website itself — the design and build we create and keep improving — is part of the service, not a one-off file you walk away with. That's what keeps this an ongoing partnership rather than a €250 page you'd take and disappear the next month. No long contract, cancel any time, domain always in your name.

What happens if I cancel?

You keep your domain and all your content, and we help you move them wherever you like. Monthly plans cancel at any time — no lock-in. What ends is the service itself: the website we host, run and keep improving, along with the updates and SEO work. The design we built stays with us; your brand, your words and your web address stay with you.

Who controls the domain?

You do, always, and it stays registered in your name. If we register it on your behalf during setup, it is transferred to your account. A vendor holding your domain is the single most common way small businesses get trapped, and we won't do it.

Is there a minimum contract?

Monthly plans run month to month — cancel any time. Paying a year up front gets you two months free. We don't use the 12- and 24-month lock-ins that are standard among the cheap "rent a website" providers.

Money

Is there really no upfront cost?

Really. No setup fee, no deposit, no design retainer. We carry the build cost and earn it back across the subscription. That's precisely why we're selective about who we take on, and why the first call is a genuine conversation rather than a pitch.

Why is this more expensive than €99/month?

Because €99 buys you a template and a server. It doesn't buy anyone writing your content, watching your rankings, fixing your slow pages, or testing whether your contact form actually converts. That ongoing work is what you're paying for here — the website is just where it lands. See the comparison ↗

Are there hidden costs?

Two things are billed separately and we say so on the pricing page: your domain registration, and paid advertising spend on the Partner plan (the management is included; the money that goes to Google is not). Everything else is in the monthly fee.

What if my business grows?

Move up a plan whenever it makes sense, and not before. If you're on Presence and consistently exceeding your five monthly updates, we'll tell you you've outgrown it rather than quietly invoicing you for the overage.

The work itself

Who actually does the work?

Chris does — design, development, SEO and the monthly improvements. For specialist work such as photography, video or large translation jobs, he brings in people he has worked with for years, and tells you when he does. More about how I work ↗

How long until my site is live?

Weeks, not months. The exact timeline depends on how quickly content and photography come together on your side — which is usually the real bottleneck, and something we'll be honest with you about up front.

What counts as an "update"?

Text changes, new prices, new images, a new team member, a seasonal banner, a new page. You send a message describing what you want; we make the change. You never touch code. Entirely new sections or custom functionality are scoped separately, and we'll say so before doing any work.

What happens every month, exactly?

We measure, improve, create and report — a documented rhythm rather than a vague promise of "support". See the monthly breakdown ↗. The full cycle runs on Growth and Partner; Presence covers design, hosting, updates and the SEO essentials.

Can you work with my existing site?

Usually we rebuild it. Inheriting a slow WordPress installation with eleven plugins tends to cost more to maintain than starting cleanly, and you'd be paying for that every month. We'll look at what you have and tell you honestly which is cheaper for you.

Compliance & technical

What are BFSG and DSGVO, and do they apply to me?

DSGVO (GDPR) governs how you handle visitors' personal data. BFSG is the German accessibility act, in force since June 2025, which requires many businesses offering services to consumers online to make them accessible. Whether it binds you depends on your size and sector — we'll walk through it with you, though we're web developers, not your lawyers.

Where is my site hosted?

In the EU, on infrastructure we manage. SSL, backups, security patches and a global CDN are included in every plan.

How do I know your sites are actually fast and accessible?

Because we publish the scores and name the site they came from, so you can run the test yourself. See the measured results ↗

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